Privacy Policy

Last updated: 26 June 2026

1. Information We Collect

a. Information You Provide

When you create an account, we collect your name, email address, phone number, and other necessary details.
If you contact us for support or provide feedback, we collect any information you submit.

b. Information We Collect Automatically

Usage Data: We collect information about how you use the App, such as order history, interactions, and preferences.
Device Information: We may collect data about your device, including model, operating system, and unique identifiers.
Analytics Data: We use analytics tools to understand app usage and improve user experience.
Crash Reports & Debugging Data: We collect technical information to identify and fix issues in the App.

c. Information from Third Parties

If you log in using third-party services (e.g., Google, Apple), we may receive your basic profile details from them.
We may also receive information from payment processors regarding transactions.

2. Cookies and Similar Technologies (Our Website)

Our marketing website (getsizzle.io) uses a small number of cookies and similar technologies. We group them as follows:

Strictly necessary — needed for the site to work and to remember your cookie choices. These are always on and don't require consent.
Analytics and marketing — these only load after you accept non-essential cookies:
- Meta Pixel (Meta Platforms Ireland Ltd) — measures how our advertising performs (for example, how many people who see one of our ads go on to start a free trial) and lets us deliver and measure ads on Facebook and Instagram.
- Google Tag Manager (Google) — loads our Google tags, which may include Google Analytics and Google Ads conversion tracking, to understand site usage and measure our advertising.
- Microsoft Clarity (Microsoft) — provides anonymised session replays and heatmaps so we can see how the site is used and improve it.

When you first visit the site, we ask for your consent through a cookie banner. You can accept or reject non-essential cookies, and you can change your choice at any time using the "Cookie settings" link in the website footer. If you reject, none of the analytics or marketing tools above are loaded.

We also use Vercel Web Analytics and Speed Insights to understand overall site traffic and performance. These are privacy-friendly and cookieless — they don't store cookies on your device or identify you personally — so they run without consent.

You can also control or delete cookies through your browser settings. For more on how Meta uses data collected via the Pixel, see Meta's Privacy Policy and your Facebook ad preferences.

3. How We Use Your Information

We use your data for the following purposes:

To create and manage your user account.
To process and facilitate food orders.
To improve App functionality through analytics, debugging, and crash reports.
To personalise user experience based on preferences and interactions.
To respond to support requests and feedback.
To comply with legal and regulatory obligations.

We do not sell or rent your personal data. However, we may share it with:

Restaurants and Merchants to process your orders.
Service Providers that help with analytics, crash reporting, and payment processing.
Advertising and Analytics Partners, such as Meta (the Meta Pixel), Google (Google Tag Manager, Analytics, and Ads), Microsoft (Clarity), and Vercel, as described in the Cookies section above.
Legal Authorities if required by law or to protect our rights and users.

5. Data Storage and Security

We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the right to:

Access, update, or delete your account information.
Opt out of marketing communications.
Request data deletion, subject to legal requirements.

To exercise your rights, contact us at support@otterlygood.com

7. Retention of Data

We retain your data for as long as necessary to provide services, comply with legal obligations, and improve the App. When no longer needed, we securely delete or anonymize it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the App after updates means you accept the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy, contact us at support@otterlygood.com